Returns & Exchanges

Return & Exchange Policy (New Items): We want you to be fully satisfied with your Bike Bivy. If it isn’t the right fit for your bicycle or you, we offer a straightforward return process for items purchased exclusively via BikeBivy.com. Items bought through retailers may have different policies and all issues arising from products purchased outside of BikeBivy.com must be dealt with through the store or retailer of original purchase.

30-Day Window: You may return or exchange your bivy within 30 days of the confirmed delivery date.

Condition requirement: To be eligible for a refund or exchange, items must be in pristine, unused, and "as new" condition including all original tags, packaging, and manuals included.

Safety and Hygiene Exclusions: Due to the technical nature of outdoor equipment and health/safety standards, we strictly cannot accept returns on bivies that have been deployed outdoors, laundered, altered, or soiled in any manner.

Refunds: Approved returns will be refunded to the original payment method, typically within 7–9 business days after inspection.

Restocking Fees: All approved returns for refund are subject to a 15% Restocking & Inspection Fee. This fee covers the technical labor required to certify the gear for resale. This fee is waived for even exchanges or store credit.

Store Credit Incentives: We encourage exchanges or store credit instead of refunds. This only applies for items bought direct through Bike Bivy. Retailers may have a different policy.

Logistics: The customer is responsible for all return shipping costs and liabilities unless the item arrived damaged or a fulfillment error occurred on our part.

Retailer Purchases: Items purchased through third-party retailers must be returned to the original point of purchase and are subject to that retailer's specific policies.